Product changelog and announcements

Twilio’s self-service Toll-Free verification tooling is now in Public Beta. Customers who are looking to submit toll-free phone numbers for verification can now do so directly within Messaging Compliance API or Twilio Console without going through Support or Sales.

With Toll-Free verification tooling, you can:

• Submit a new US or Canadian toll-free phone number for verification
• Utilize customer profiles for a Toll-Free verification that were created in other compliance programs like A2P 10DLC, STIR/SHAKEN, etc
• Get a list of toll-free verification records, including status and rejection reason (if rejected). Historical verifications submitted manually through CSV process are available for most toll-free numbers.
• Re-submit a rejected verification (if rejection type is allowed to resubmit)
• Subscribe to Event Stream’s webhook for toll-free verification events

Learn more about Toll-Free verification with Twilio docs:

• Messaging Compliance API documentation
• Toll-Free Verification within Twilio Console
• Toll-Free Message Verification overview
• Required Information for Toll-Free verification
• Toll-Free Verification for ISVs
• Information and best practices for using Toll-Free SMS and MMS in the US and Canada
• Forbidden Message Categories for SMS and MMS in the US and Canada
• What are the differences between long codes (A2P 10DLC), short codes, and Toll-Free numbers for messaging to US/Canada?”

The Flex Plugin Library is a collection of ready-to-install Flex plugins. It simplifies the discovery and installation of Flex plugins.

Note: The Manage Plugins page in Flex Admin Dashboard has a new tab for the Plugin Library. Erstwhile Plugins and Plugin releases tabs have been renamed to Custom plugins and Custom plugin releases.

Most plugins in the Library are open sourced. They can be cloned, customized and uploaded as Custom plugins via the Plugins CLI. The Plugin Library has no impact on how Custom plugins work.

Head over to the Flex Admin Dashboard to browse and install plugins from the Library.

Destination Insert Functions enables Segment's customers to extend their data pipeline using code at egress, before data is processed by destinations.

Use Destination Insert Functions to:

• Implement custom logic to perform enrichment using third-party sources as well as Profile API, which brings additional context to your data before it’s sent to a destination.

• Transform data that’s going out, enabling advanced filtration and computation like sending only those events that meet specific criteria (using nested if-else code) and performing logical and arithmetic computations on it.

• Ensure data compliance by performing tokenization, encryption, or decryption before sending data out.

All users who have functions enabled for their workspace can use Destination Insert Functions. For more information view Segment's Destination Insert Functions docs.

Please register your +1 10DLC numbers as soon as possible to avoid impact to your traffic

Voice Integrity for Spam Remediation is now available on the Console in Public Beta.  We have added Voice Integrity Trust Product in the Trust Hub section under your Account which enables you to register your Twilio phone numbers to remediate spam labeling conveniently within your console.

This allows you to:

• Increase your call answer rates by making sure your phone numbers do not get labeled as spam and avoiding calls getting blocked due to negative reputation.

Access Voice Integrity Trust Product on your Console here.

Learn more about onboarding to Voice Integrity using the Console here.

To learn more about Voice Integrity, please check our docs.

Effective 26 June 2023, “Alice” voices will no longer be supported for Text-To-Speech. Any request for “Alice” voices will be redirected to an alternative voice. No action required from customers and no service disruption is expected.

Twilio has updated its Text-To-Speech offering adding support for Google voices in Public Beta.

With WhatsApp as a native channel in Engage, you can now deliver personalized experiences where, when, and how your customers want with the world's most popular messaging app.

With MMS, you can add images, videos and GIFs to your SMS messages to connect with customers in a more engaging way. WhatsApp and MMS in Engage include the following:

• WhatsApp + MMS Campaign Builders, letting you design and deliver WhatsApp + MMS messages directly within Engage

• Marketing Engagement Analytics, allowing you to understand the performance and ROI for every WhatsApp + MMS message you send

• Subscription Management, allowing you to manage the subscription statuses of your customers directly in the platform for each channel separately

For more information, see Segment's documentation on WhatsApp campaigns and SMS templates.

Announcing the general availability (GA) launch of Voice Insights Call Annotations. This powerful feature empowers our customers to enhance their existing Voice Insights Call Summary records with valuable contextual information.