Twilio Changelog

As previously communicated, starting today, February 5, 2021, you will be able to view call logs in Console--and retrieve the resources via GET to the /Calls endpoint--for thirteen months after the resource is created. This represents a significant change as these logs are currently stored indefinitely by Twilio and retrievable via Console and API.

We provide a Bulk Export utility in Console and via API. Bulk Export generates S3 files containing one day of data per file and delivers the download link via webhook, email, or Console. Records older than thirteen months will only be able to be retrieved via Bulk Export.

If you view logs in Console there is no follow up action, but just be aware that calls will now only display logs for the previous 13 months.

If you perform log extraction via API on a rolling basis, it is important to verify that you are pulling the logs at a frequency that will remain unaffected by this change.

We’re introducing PSTN access for Microsoft Team Direct Routing using Audiocodes SBC and Twilio Elastic SIP Trunking. This combination enables any organization using Microsoft Teams Direct Routing to connect to the PSTN via Twilio Elastic SIP Trunking. You can learn more about this solution in our blog. Also, you can find the Press Release here.

If you are interested in learning about other solutions, see our Solution Blueprints.

We now display the default version of the Twilio SDK dependency and Runtime handler included on all Builds.

You should always see Twilio and @twilio/runtime-handler in the dependencies pane if you are using the UI and build details using API. This change does not apply to Functions(Classic).

You can determine the latest version of Twilio Node helper library here or simply add the latest dependencies on your twilio functions with a * or latest. Keeping twilio helper libraries up to date enables you to take advantage of the latest Twilio product functionality.

Read more about setting dependencies on Functions here.

Twilio has completed validation of the integration between Flex and Puzzel WFM. The following features have been verified and are available for customers of Flex and Puzzel:

• Workforce Management
  • Historical data for forecasting
  • Agent schedule creation
  • Real-time adherence

To learn more about Puzzel’s WFM capabilities and how to enable it for your application, visit our integration documentation.

You can now reset your Super SIM’s connectivity in the Console. This will terminate any ongoing data sessions, which should force your device to reconnect to the cellular network. This reset can resolve general connectivity issues by refreshing stale connections between your device and the network.

You can find the Reset connectivity button at the bottom of a Super SIM’s Configure view:

With Twilio Sync moving to General Availability, you have guaranteed service-level agreements for your two-way, real-time communication between browsers, mobiles, and the cloud. Use Twilio Sync to get your apps in sync with only a few lines of code away. You don't have to worry about setting up the databases, managing queues, and thinking about how to build secure apps at scale with end-to-end encryption. Sync handles all that for you.

The per-minute price of Twilio Bring Your Own Carrier Trunking Origination (outbound to carrier) has been reduced from $0.007 to $0.004 per minute. You do not need to do anything; you will automatically be charged at the lower rate.

For more details on Twilio Bring Your Own Carrier Trunking, please visit our documentation.

We intend to sunset the Programmable Chat API on July 25, 2022 to focus on the next generation of chat, the Twilio Conversations API. Twilio Conversations is a unified API for cross-channel group messaging and includes support for chat, WhatsApp, SMS. While you will need to update your application code, most functionality will remain the same. Additionally, your existing Channels in Programmable Chat will migrate to Twilio Conversations and all of your Channels are visible in Conversations.

The Chat API will continue to work within Flex applications beyond this date.

We are sincerely sorry for any disruption this may cause and have prepared this Migration Guide to assist with the transition to the Conversations API before July 25, 2022.

Programmable Voice now returns the SHAKEN/STIR attestation given by Twilio to your outbound call in a StatusCallback, so that you can store it in your internal system. This will help you to ensure that you have configured your Twilio local and toll free numbers correctly to receive full attestation which will increase answer rates and reputation of your calls. Learn more here.

The Studio REST API v2 with Flow publishing support is now Generally Available. Now developers can create, publish, and manage Flows programmatically -- without having to log in to Twilio Console -- and all with the backing of Twilio's service level agreement.

With the Flows endpoint you can

• Integrate Flow publishing into your CI/CD pipeline to automate Studio deployments
• Programmatically move Flows between accounts or subaccounts
• Create your own custom, branded Studio front-end UI

To learn more, read the announcement on our blog or try the quickstart.