Twilio Changelog

Effective December 31, 2023, Twilio will end-of-life (EOL) the Voice Feedback API and the Feedback widget in Console under call logs. Going forward you can provide call feedback using the Call Annotations API.

We are excited to announce that the Google Dialogflow CX integration with Flex for Digital Channels is now in Public Beta. This integration is enabled by Twilio Conversations and uses the Twilio Dialogflow CX one-click integration. 

Customers can use their Google Dialogflow CX Virtual Agent in Flex for handling incoming chat conversations and can route the conversation to a live agent based on the escalation intent.

When the live agent handoff process is completed, agents can also view the conversation exchanged between the Virtual Agent and customer.

To learn more, see Google Dialogflow CX Native Integration in Flex for Virtual Agents.

Starting February 15, 2024, Twilio will reject GET requests with a non-empty body sent to Twilio REST API endpoints; this change is part of an infrastructure upgrade to enhance security and resilience, reinforce best practices, and mitigate any potential risks. After this date, these requests will return a Status Code 403 Access Denied message.

The Read-only Admin role for Flex is automatically assigned to users with the Support role in Twilio Console and enables those users to:

• Launch Flex from Twilio Console
• View the configurations on the Admin dashboard (read-only)
• View real-time queue statistics
• View the list of agents on the Teams page

To learn more about this role, see Read-only Admin role. 

Flex Webchat 3.0 is now available in Public Beta. Webchat 3.0 is a chat widget that you can embed on your website. The widget helps your customers chat with an agent without leaving your webpage. It is natively integrated with Flex UI, built on Flex Conversations, and hosted by Twilio.

Webchat 3.0 is simple to set up: you create a deployment key, connect it to a messaging address, and then copy the Flex-generated embed code to your website. Webchat 3.0 also includes enhanced security. You can use the out-of-the-box configuration or customize webchat with the Interactions API.

Webchat 3.0 is available on Flex UI 2.0.x and later.

To learn more and get started, see the Webchat 3.0 overview.

The Flex Plugin Library includes a collection of ready-to-install Flex plugins. The Library makes it easier to discover and install Flex plugins in a few clicks without having to use the plugin CLI.

The Plugin Library has no impact on how Custom plugins work. Custom plugins can still be uploaded via the Plugin CLI.

You can browse and install plugins from the Library from the Flex Admin Dashboard.

Certificates for the Ashburn regional (default) ingress edge for the REST API products have been renewed. The root, intermediate certificate (ICA) and end-user certificates have been renewed, as well as the certificate serial number has been changed. Such updates are common practice and do not impact customers that are using Twilio's services unless you are pinning certificates or are managing them manually.

For customers who are pinning certificates or are managing them manually, please add these new certificates. You can follow the information mentioned on the official documentation.

Twilio will perform an additional 1% migration of Elastic SIP Trunking, Flex, Programmable Voice, and SIPREC for 24 hours on 12/14/2023