Twilio Changelog

Email in Flex is now generally available as a native channel for your contact center. Once you set up the email channel, agents can send and receive email messages from your customers directly in Flex. 

By handling email in Flex alongside your other communications channels, you can centralize your agents’ workflows and improve efficiency. Your agents can also serve your customers better when they can see all of their communications in one place. 

To learn more and get started, see Email in Flex.

REMINDER: 1% of Elastic SIP Trunking, Flex, Programmable Voice, SIPREC, and Voice SDK traffic will use the new media IP address range and ports for 24 hours starting 12/5/2023

We are excited to announce that Flex UI 2.5.0 is now available. This release features the following additions and updates:

• Flex on Citrix VDI is now generally available. 

• On the Real-time Queues View, you can now filter summary metrics by channel and view additional metrics that are now available in public beta. 

This release also includes a number of enhancements and bug fixes. 

Additionally, several other significant features will be released soon on version 2.5.0. Watch this changelog and the Flex UI 2.5.0 release notes for updates when new features become available. 

For complete details, including a list of upcoming features, see the Flex UI Release Notes for 2.5.0.

Effective November 30, 2023, the Twilio Live API is end of life (EOL) and is no longer available to customers. Twilio Live API access, developer documentation, and the status page entry will be removed. 

The Twilio Live API powered interactive audio and video live streaming events. Any remaining customers with a Twilio Live based application can get information on their migration options in this Twilio Live Migration Guide.

We're pleased to announce the general availability (GA) of Answering Machine Detection (AMD) filtering in the Voice Insights Dashboard in Console.

We previously announced the general availability (GA) of Call Annotations. This release extends the product's capability by enabling the use of annotations as filters within the Voice Insights Dashboard

If you have annotated calls using the Call Annotations API, these can now be visualized in the Voice Insights Dashboard. 

The Twilio Voice JS SDK now includes Audio Processor APIs, enabling access to raw audio input and the ability to modify audio data before sending it to Twilio. With this new feature, the following use cases are now easily achieved on the client side:

• Background noise removal using a noise cancellation library of your choice (“bring your own”)
• Music playback when putting the call on hold
• Audio filters
• AI audio classification
• … and more!

Check out the docs for more information on how to use the new functionality in your application. We can’t wait to see what you build!

Migrate Dialogflow ES bots to Dialogflow CX <Virtual Agents> for continued integration through Twilio, take advantage of CX's new features.

Customers seeking to establish a new connection, modify an existing one, or disconnect a connection can conveniently submit their requests within Console, eliminating the need to engage sales or support. Additionally, customers have the flexibility to adjust account permissions and reference connection configuration details directly within Console. 

To get started, navigate to Interconnect > Connections in the sidebar of your Twilio Console. 

Learn more about Twilio Interconnect on our website or docs. 

This API allows you to retrieve the real-time statistics for up to 50 task queues with a single API call. The API has a rate limit of 5 requests per second.

For more information, see Bulk retrieval of TaskQueue RealTime Statistics.