Podcasts

2024 Top Trends and Predictions in Customer Engagement with Jacqueline Woods, Teradata and David Chan, Deloitte Digital

In this episode of Twilio's Builders Wanted podcast, Jacqueline Woods, CMO of Teradata and David Chan, Managing Director of Deloitte Digital, sit down for a panel discussion on the top CX trends, AI predictions for the year ahead, and omni-channel, real-time personalization.

J.P. Morgan Chase’s Dr. Tiffany Perkins-Munn: Self-Service, Digital Transformation, and Omnichannel Customer Service

In this episode of Twilio's Builders Wanted podcast, Dr. Tiffany Perkins-Munn, Head of Marketing Data & Analytics at J.P. Morgan Chase, discusses opportunities in AI, the power of self-service tools, and improving customer experience through social media.

ActiveCampaign’s Shay Howe: Driving Traffic and Customer Experience Through Owned Channels

In this episode of Twilio's Builders Wanted podcast, Shay Howe, CMO at ActiveCampaign, discusses PLG and SLG handoffs, customer activation teams, and the importance of owned channels.

Indeed’s Jessica Jensen: Using AI to Elevate Employer & Candidate Experience Strategies

In this episode of Twilio's Builders Wanted podcast, Jessica Jensen, Chief Marketing Officer at Indeed, discusses the innovation of matching technology, pay transparency, and elevating employer and candidate experience strategies with AI.

Bayer Consumer Health’s Patricia Corsi: ​​Adding Value in the Consumer Health Journey

In this episode of Twilio's Builders Wanted podcast, Patricia Corsi, Chief Marketing, Digital, and Information Officer at Bayer Consumer Health, discusses creating a frictionless consumer journey, how AI can accelerate capabilities, and building trust with consumers.

Unbounce’s Pete Housley: How to Increase AI Adoption to Drive ROI with Trusted Data

In this episode of Twilio's Builders Wanted podcast, Pete Housley, Chief Marketing Officer at Unbounce, discusses how marketers are using AI in their workflows today to increase efficiency and ROI. From improving campaign conversions and reducing time spent on execution to generating predictive audiences, get inspired to boost your AI adoption.

HoneyBook’s Dan Visnick: Applying B2C Tactics in a B2B World

In this episode of Twilio's Builders Wanted podcast, Dan Visnick, Chief Marketing Officer at HoneyBook, discusses leading marketing efforts with an authentic voice, applying B2C tactics in a B2B world, and using AI to build customer experiences.

Airtable’s Ilan Frank: Building a Great Customer Experience with PLG

In this episode of Twilio's Builders Wanted podcast, Ilan Frank, Head of Platform at Airtable, discusses the PLG gap, how Airtable is helping customers leverage AI, and driving alignment through culture and communication.

Equifax’s Laura Trotter: Combining Attribution and Real World Insights

In this episode of Twilio's Builders Wanted podcast, Laura Trotter, Chief Marketing Officer USIS at Equifax, discusses the uncertainty of the macroeconomic environment, organizational alignment, and the dangers of attribution.

Dialpad’s Morgan Norman: Reducing Cognitive Load and Enhancing Delight in PLG

In this episode of Twilio's Builders Wanted podcast, Morgan Norman, Chief Marketing Officer at Dialpad, discusses the importance of onboarding, product-led growth models, and marketing AI products in a saturated market.

Turo’s Andrew Mok: Balancing Data and Intuition

In this episode of Twilio's Builders Wanted podcast, Andrew Mok, Chief Marketing Officer of Turo, discusses balancing data and human insights, stopping the scroll, and dogfooding your product.

Allergan Aesthetics’ Chad Hacker: Future Proofing Your Customer Engagement Stack

In this episode of Twilio's Builders Wanted podcast, Chad Hacker, VP of Consumer and Digital Marketing - US Aesthetics at Allergan Aesthetics, discusses the changing landscape of data privacy, AI targeting on digital platforms, and creating meaningful app experiences.