Podcasts

Harnessing Community to Drive Growth

In this episode, Mark Booth, CMO at Domo, discusses how community can improve LTV and your bottom line, the role of AI in ensuring customer data security and privacy, and the importance of listening to customer feedback.

Balancing Self-Service and White Glove CX

In this episode, Tom Studdert, Senior Vice President of Customer Experience at Payscale, discusses parallels between education and customer experience, mapping the customer journey and maturity curve, and strategies for measuring adoption.

Process-First = Customer-First

In this episode, Gino Palozzi, Chief Marketing Officer at DailyPay, discusses process over technology, who should be setting AI guidelines, and why B2B is becoming more like B2C.

The Age of AI-Driven Customer Delight

In this episode of Twilio's Builders Wanted podcast, Guneet Singh, VP of Customer Experience & Care at AppFolio, discusses the role of customer experience in an organization, implementing effective feedback loops, and balancing AI and human interaction.

How AI Reduces Friction in Marketplaces

In this episode, Llibert Argerich, CMO of Thumbtack, discusses the challenges of building a frictionless customer journey, the need for human interventions in AI, and how cross-functional teams help drive the holistic customer experience.

Making the Most of Customer Data with a Flexible Enterprise

In this episode of Twilio's Builders Wanted podcast, Glenn Vanderlinden, Co-founder at Human37, discusses bridging departments to create a consistent customer experience, focusing on the boring parts of AI to drive results, and making the most of customer data with a flexible enterprise.

The Art of Simplicity: AI, Brand Perception, and CX with Gabrielle Boko, CMO of NetApp

In this episode of Twilio's Builders Wanted podcast, Gabrielle Boko, Chief Marketing Officer at NetApp, discusses AI as a competitive differentiator, NetApp’s brand refresh and the sustainability of AI.

Data Collaboration: Privacy, Clean Rooms, and Interoperability with Dana McGraw, SVP of Data and Measurement Science at Disney Advertising

In this episode of Twilio's Builders Wanted podcast, Dana McGraw, SVP of Data and Measurement Science at Disney Advertising, discusses how data collaboration is evolving, the importance of interoperability, and the ins and outs of Disney’s Audience Graph.

Building Flexible Data Architectures for Enhanced Customer Engagement with Kevin Niparko, VP of Product for Twilio Segment CDP

In this episode of Twilio's Builders Wanted podcast, Kevin Niparko, VP of Product for Twilio Segment CDP, discusses future proofing organizations to take advantage of AI breakthroughs, accelerating time to value, and solving problems through data strategy alignment.

Bridging the Trust Gap: Culturally Intelligent Strategies for Brand Resonance with Dr. Anastasia Kārkliņa Gabriel, Senior Insights Lead at Reddit

In this episode of Twilio's Builders Wanted podcast, Dr. Anastasia Kārkliņa Gabriel, Senior Insights Lead at Reddit, discusses the nuances of inclusive marketing, the importance of cultural intelligence, and fostering trust through co-creation.

Navigating the Future of AdTech & Measurement with Andrew Covato, Founder & Managing Director of Growth by Science

In this episode, Andrew Covato, Founder and Managing Director of Growth by Science, discusses the resurgence of media mix modeling, AI-driven advertising platforms, and the importance of scientific analysis in marketing strategies.

Unlocking The Modern Buyer's Journey In The Age Of AI with PwC’s Antonia Wade

In this episode of Twilio's Builders Wanted podcast, Antonia Wade, Global CMO at PwC, discusses how today’s marketer should adapt in the world of AI when it comes to defining their buyer journey.