Voice Insights
Understand call quality, spot trends, boost answer rates, and measure the ROI of every conversation with clear, actionable analytics.
Raise the bar for every call
What began as Twilio’s tool for perfecting call quality now gives you the power to analyze call patterns, sharpen deliverability and answer rates, and prove the ROI of trust products like Branded Calling. Turn every conversation into an opportunity for better performance and measurable growth.
Voice Insights now does more than measure call quality.
With Trust and Engagement Insights (Public Beta), you can analyze calling patterns, boost deliverability and answer rates, and measure the impact of Branded Calling.
Troubleshoot customer issues quickly
Voice Insights gives you a complete picture of call performance as calls move through your voice application, Twilio’s infrastructure, and carrier networks. Now, you can pinpoint exactly when and where problems occurred to address customer issues faster.
Take a data-driven approach to call quality
Automatically spotlight call events like silence and jitter without manually searching call logs. Using Voice Insights, you can remedy issues faster without the heavy lifting.
Invest in the features that matter to your customers
Gain deeper insight into user preferences and call behavior. Track the impact of trust product campaigns, optimize agent training, refine browser integrations, and make smarter infrastructure investments, all guided by what your users truly need.
Dive into the data behind your calls
Quality should be easy to define and easy to see. Voice Insights offers a transparent view of how your calls are performing and how Twilio is performing. We use these same metrics to monitor carrier networks and strengthen Twilio Super Network.
Voice Insights features
Voice Insights lets you determine call quality using precise data points you can access through a comprehensive dashboard or flexible REST API.
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Call Summaries
Search through metadata like call participant, IP addresses, and SDK versions. Examine metrics like post-dial delay and latency to get a detailed picture of how your contact center is performing.
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Insights Dashboard
Review 30 days of call data to see a high-level view of your most important cell metrics. Filter reports based on the metrics that matter to you and your customers.
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Metrics
Dive into the critical events within a call. See time series data for critical performance indicators to understand when and where quality degradation occurs.
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Events
See how your calls are progressing in real-time. Voice Insights’ events metrics show critical call events as they happen, from the first ring to call completion.
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API Access
Make the most of your call data. Voice Insights API Access lets you choose how you want to consume and program your data. Tie Voice Insights data into the third party programs and backend systems you rely on.
Pricing
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Voice Insights |
Advanced Features |
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Call Insights dashboard |
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Conference Insights dashboard |
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Call summaries |
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Annotations API |
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Subaccount dashboard |
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Call Metrics & Events |
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Event streams |
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API Access |
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Trust & Engagement |
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Historical data |
7 days |
30 days |
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Pricing |
Free |
Starting from $0.0024 / min |