“We fundamentally believe that investing in technology that allows you to iterate is the best way to develop great member service experiences.”
Twilio Flex
Grow lifetime value with Flex for relationship management
Turn customer interactions into customers for life with in-app digital concierge services for high-touch relationships.
Differentiate your customer service with embedded app experiences
Turn your in-app experience into a virtual doorway
Make digital retail experiences that rival in-store shopping. Flex integrates with customer data beyond your CRM to surface information that makes customer interactions feel personal—even when you’re not in person.
Reach and engage retail customers
Design journeys that connect customers with the right offer, at the right time, on the right channel. Flex in-app concierge services are linked to systems of record so you can personalize every conversation for each customer.
Create a cohesive customer journey
Meet the same high bar for customer service across any touch point. Give sales associates an enhanced view of the customer to make recommendations based on the client’s preferences and purchases.
Drive customer loyalty with personal service
12% increase
CSAT for Chime
8% increase
message throughput for Cover
+13 points
NPS score for FYIDoctors
Flex features for your in-app digital concierge
See Flex digital concierge in action
In-app communications
Customers can conveniently contact you directly through your secure mobile app.
Reinvent your relationship management with Flex
Uncover the true value of your customer relationships by driving loyalty and repeat sales. Try it for free—create a rapid proof of concept and deploy to production when you’re ready.